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Frequently Asked Questions


Why do you have a membership fee?

The membership fee that we charge enables us to provide the majority of a patient's primary care services for a fixed price.  This allows our patients to avoid unexpected "surprise bills" from their primary care provider and to better budget for their healthcare expenses. 

What is the reason for paying extra "fees" for healthcare?

The fees that Landmark MD charge aren't really "extra"; rather they are an independent and alternative way to have access to primary care.  When combining the membership fees with a high deductible plan, many people will actually save money on their healthcare expenses.  

Do I have to have a membership fee in order to be seen?

Yes.  We currently do not allow patients to have office visits without becoming a member.  If you are interested in coming to visit the office and speak with the staff before joining, we would be happy to show you around and answer any questions that you may have.  

Is there a contract or commitment? What is your cancellation policy?

There is a 3 month minimum non-refundable membership fee collected at the first visit. After 3 months, memberships may be paid monthly, but a credit/debit card or checking account must be on file for auto-payments. Memberships are ongoing, but must be pre-paid annually or paid monthly to remain in good standing.  We require a 30 day notice for cancellation. If you decide to cancel your membership with us and have a balance of prepaid fees, you will be given a prorated refund based on your cancellation date. 

Can I re-start my membership if I cancel?

Yes, we do allow patients to re-enroll after cancellation, but members will be charged a re-enrollment fee of $240 per member before care can resume.

Is this what is called "concierge" medicine?

It is similar, but without the high cost.  Direct Primary Care is meant to provide a concierge level of service to all of our members while keeping things affordable for people of every income level, regardless of whether or not they have insurance. 

Do you have any income or health criteria for membership?

No, we do not have any income or exclusions to membership based on health history.  Our fees are all the same regardless of income, insurance, or how often you use our services.  Every patient will have to fill out an application for membership; and medical records will be need to be reviewed to allow us to provide the best care possible based on health and prescription drug history.

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